The FDIC Office of the Ombudsman is a confidential,
neutral, and independent source of assistance to anyone affected by the FDIC in
its regulatory role. We aid in the resolution of complaints by listening, clarifying
issues, and working with internal and external parties to reach an acceptable
solution. We advocate for fair process and welcome input from members of the
banking industry and the general public.
If you have an inquiry or complaint regarding your financial institution please click on this link,
to access the FDIC’s Customer Assistance Form.
If you have a problem with the FDIC and would like assistance, contact us by phone at
choosing the option for the ombudsman or by e-mail at Ombudsman@fdic.gov.
You may also complete this form to provide an anonymous comment, complaint,
or suggestion for the FDIC. As this form is anonymous, we will not be able to
assist you with a specific problem unless you also contact us via phone or e-mail.
The Office of the Ombudsman will use the comments, complaints, and suggestions
submitted to encourage positive change at the FDIC. Thank you in advance for your submission.
Please note the FDIC Office of the Ombudsman cannot
- take sides – the Office of the Ombudsman is neutral
- make management decisions – the Office of the Ombudsman
is an informal dispute resolution mechanism
- give legal or financial advice
- provide assistance on matters
involved in litigation, arbitration, mediation, or that have already been litigated.
You should also know that communication with the FDIC Office
of the Ombudsman does not constitute legal notice.