Each depositor insured to at least $250,000 per insured bank


FDIC Comment Form

The FDIC Office of the Ombudsman is a confidential, neutral, and independent source of assistance to anyone affected by the FDIC in its regulatory role. We aid in the resolution of complaints by listening, clarifying issues, and working with internal and external parties to reach an acceptable solution. We advocate for fair process and welcome input from members of the banking industry and the general public.

If you have an inquiry or complaint regarding your financial institution please click on this link, https://www2.fdic.gov/starsmail/index.asp, to access the FDICs Customer Assistance Form.

If you have a problem with the FDIC and would like assistance, contact us by phone at 1-877-275-3342 choosing the option for the ombudsman or by e-mail at Ombudsman@fdic.gov. You may also complete this form to provide an anonymous comment, complaint, or suggestion for the FDIC. As this form is anonymous, we will not be able to assist you with a specific problem unless you also contact us via phone or e-mail. The Office of the Ombudsman will use the comments, complaints, and suggestions submitted to encourage positive change at the FDIC. Thank you in advance for your submission.

Please note the FDIC Office of the Ombudsman cannot

  • take sides the Office of the Ombudsman is neutral
  • make management decisions the Office of the Ombudsman is an informal dispute resolution mechanism
  • give legal or financial advice
  • provide assistance on matters involved in litigation, arbitration, mediation, or that have already been litigated.

You should also know that communication with the FDIC Office of the Ombudsman does not constitute legal notice.

 
 
Select one of the following that best describes your request:
 
Nature of Complaint:  
 
Please describe below the nature of your complaint or inquiry. (Maximum 500 characters)
 
Desired Resolution
What action by the FDIC would resolve this matter to your satisfaction?
 
Please enter your state of residence. (For internal FDIC analysis only.)
  State  
Select this box to enter an email address if you wish to be contacted.
 

About your privacy. Use of this form to communicate with the Office of the Ombudsman is entirely voluntary. Any information that you provide will be used solely to analyze complaints and provide analysis and feedback to senior FDIC management. Any personal information that you may provide will not be retained by the FDIC.

Last Updated 04/15/2010 Ombudsman@fdic.gov